/* Sistema de Diseño Spoter - Analizador Conversacional ACTÚEN+ V2.3 */
@import url('https://fonts.googleapis.com/css2?family=Montserrat:wght@400;500;600;700;800&display=swap');

:root {
  /* Paleta Oficial de Spoter */
  --spoter-pink: #e42d7f;
  --spoter-pink-hover: #c9206b;
  --spoter-pink-light: rgba(228, 45, 127, 0.12);
  --spoter-pink-border: rgba(228, 45, 127, 0.4);
  
  --primary: var(--spoter-pink);
  --primary-hover: var(--spoter-pink-hover);
  --primary-light: var(--spoter-pink-light);
  
  /* Colores de Estado Oficiales para KPIs */
  --success: #10B981;
  --success-bg: rgba(16, 185, 129, 0.12);
  --warning: #F59E0B;
  --warning-bg: rgba(245, 158, 11, 0.12);
  --danger: #EF4444;
  --danger-bg: rgba(239, 68, 68, 0.12);
  --info: #06B6D4;
  
  /* Tema Oscuro Spoter por defecto */
  --bg-primary: #0b0f19;
  --bg-secondary: #111827;
  --bg-card: rgba(17, 24, 39, 0.9);
  --border-color: rgba(255, 255, 255, 0.1);
  --text-primary: #ffffff;
  --text-secondary: #9ca3af;
  --text-muted: #6b7280;

  --font-main: 'Montserrat', -apple-system, BlinkMacSystemFont, sans-serif;
  --font-heading: 'Montserrat', sans-serif;
  --radius-sm: 8px;
  --radius-md: 12px;
  --radius-lg: 18px;
  --transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
}

[data-theme="light"] {
  --bg-primary: #f8fafc;
  --bg-secondary: #ffffff;
  --bg-card: #ffffff;
  --border-color: #e2e8f0;
  --text-primary: #0f172a;
  --text-secondary: #475569;
  --text-muted: #94a3b8;
  --primary-light: rgba(228, 45, 127, 0.08);
}

* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

body {
  background-color: var(--bg-primary);
  color: var(--text-primary);
  font-family: var(--font-main);
  line-height: 1.5;
  min-height: 100vh;
  padding-bottom: 60px;
}

.container {
  max-width: 1280px;
  margin: 0 auto;
  padding: 0 24px;
}

/* Header Spoter */
.app-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 24px 0;
  border-bottom: 1px solid var(--border-color);
  margin-bottom: 28px;
  flex-wrap: wrap;
  gap: 16px;
}

.brand-group {
  display: flex;
  align-items: center;
  gap: 16px;
}

.spoter-logo {
  height: 42px;
  width: auto;
  border-radius: var(--radius-sm);
  display: block;
}

@media (max-width: 640px) {
  .spoter-logo { height: 32px; }
}

.brand-titles h1 {
  font-family: var(--font-heading);
  font-size: 20px;
  font-weight: 700;
  letter-spacing: -0.02em;
}

.brand-titles h1 span {
  color: var(--spoter-pink);
}

.brand-titles p {
  font-size: 13px;
  color: var(--text-secondary);
  font-weight: 500;
}

.header-actions {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

.archetype-controls {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.badge-rubro {
  background: var(--spoter-pink-light);
  color: var(--spoter-pink);
  font-size: 12px;
  font-weight: 600;
  padding: 6px 14px;
  border-radius: 20px;
  border: 1px solid var(--spoter-pink-border);
  display: inline-flex;
  align-items: center;
  gap: 6px;
}

.focus-select {
  background: var(--bg-secondary);
  color: var(--text-primary);
  border: 1px solid var(--border-color);
  padding: 7px 14px;
  border-radius: 20px;
  font-size: 12px;
  font-weight: 600;
  font-family: var(--font-main);
  outline: none;
  cursor: pointer;
  transition: var(--transition);
}

.focus-select:hover {
  border-color: var(--spoter-pink);
}

.status-indicator {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 12px;
  padding: 6px 14px;
  border-radius: 20px;
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  color: var(--text-secondary);
  font-weight: 500;
}

.status-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--success);
  box-shadow: 0 0 8px var(--success);
}

.btn-icon {
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  color: var(--text-primary);
  width: 38px;
  height: 38px;
  border-radius: var(--radius-md);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: var(--transition);
}

.btn-icon:hover {
  border-color: var(--spoter-pink);
}

/* Upload Panel / Dropzone (Hero) */
.upload-container {
  margin-bottom: 32px;
}

.dropzone-box {
  background: var(--bg-card);
  border: 2px dashed var(--border-color);
  border-radius: var(--radius-lg);
  padding: 44px 24px 34px;
  text-align: center;
  transition: var(--transition);
  box-shadow: 0 8px 32px rgba(0, 0, 0, 0.06);
}

.dropzone-box.dragover {
  border-color: var(--spoter-pink);
  background: var(--spoter-pink-light);
}

.upload-icon {
  font-size: 46px;
  margin-bottom: 14px;
}

.dropzone-box h3 {
  font-family: var(--font-heading);
  font-size: 22px;
  font-weight: 700;
  margin-bottom: 8px;
}

.dropzone-desc {
  color: var(--text-secondary);
  font-size: 14px;
  max-width: 640px;
  margin: 0 auto 18px;
  line-height: 1.6;
}

.upload-max-badge {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  border-radius: 20px;
  padding: 6px 16px;
  font-size: 12px;
  color: var(--text-secondary);
}

.upload-max-badge strong {
  color: var(--spoter-pink);
}

.upload-btn-group-outside {
  display: flex;
  justify-content: center;
  align-items: center;
  gap: 16px;
  margin-top: 18px;
  flex-wrap: wrap;
}

.btn-select-files {
  font-size: 14.5px;
  padding: 12px 28px;
  border-radius: var(--radius-md);
  font-weight: 700;
  box-shadow: 0 4px 18px rgba(228, 45, 127, 0.35);
}

.btn-test-batch {
  font-size: 12px;
  padding: 8px 16px;
  border-radius: 20px;
  font-weight: 600;
  opacity: 0.9;
  border: 1px solid var(--border-color);
  background: var(--bg-card);
  color: var(--text-secondary);
}

.btn-test-batch:hover {
  opacity: 1;
  border-color: var(--spoter-pink);
  color: var(--spoter-pink);
}

/* Botones Spoter */
.btn {
  font-family: var(--font-main);
  font-size: 13px;
  font-weight: 700;
  padding: 10px 22px;
  border-radius: var(--radius-md);
  cursor: pointer;
  transition: var(--transition);
  display: inline-flex;
  align-items: center;
  gap: 8px;
  border: none;
}

.btn-primary {
  background: var(--spoter-pink);
  color: white;
  box-shadow: 0 4px 14px rgba(228, 45, 127, 0.35);
}

.btn-primary:hover {
  background: var(--spoter-pink-hover);
  transform: translateY(-1px);
  box-shadow: 0 6px 20px rgba(228, 45, 127, 0.45);
}

.btn-secondary {
  background: var(--bg-secondary);
  color: var(--text-primary);
  border: 1px solid var(--border-color);
}

.btn-secondary:hover {
  border-color: var(--spoter-pink);
  color: var(--spoter-pink);
}

.btn-success {
  background: var(--success);
  color: white;
}

.btn-success:hover {
  filter: brightness(1.1);
}

/* Wizard Intermedio de Calibración Spoter (Paso Previo) */
.wizard-panel {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-top: 4px solid var(--spoter-pink);
  border-radius: var(--radius-lg);
  padding: 34px 28px;
  margin-bottom: 32px;
  box-shadow: 0 12px 40px rgba(0, 0, 0, 0.08);
  animation: fadeIn 0.35s ease-out;
}

.wizard-header {
  text-align: center;
  max-width: 720px;
  margin: 0 auto 28px;
}

.wizard-step-tag {
  display: inline-block;
  font-size: 11px;
  font-weight: 800;
  color: var(--spoter-pink);
  background: var(--spoter-pink-light);
  border: 1px solid var(--spoter-pink-border);
  padding: 4px 14px;
  border-radius: 20px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  margin-bottom: 10px;
}

.wizard-header h2 {
  font-family: var(--font-heading);
  font-size: 22px;
  font-weight: 700;
  margin-bottom: 8px;
}

.wizard-header p {
  color: var(--text-secondary);
  font-size: 13.5px;
  line-height: 1.5;
}

.wizard-steps-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 18px;
  margin-bottom: 28px;
}

@media (max-width: 880px) {
  .wizard-steps-grid {
    grid-template-columns: 1fr;
  }
}

.wizard-step-card {
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 20px;
  display: flex;
  gap: 14px;
  align-items: flex-start;
  transition: var(--transition);
}

.wizard-step-card:hover {
  border-color: var(--spoter-pink);
  box-shadow: 0 6px 20px rgba(228, 45, 127, 0.1);
}

.step-badge {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: var(--spoter-pink);
  color: white;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 800;
  font-size: 14px;
  flex-shrink: 0;
  box-shadow: 0 3px 10px rgba(228, 45, 127, 0.3);
}

.step-content {
  flex: 1;
}

.step-content h4 {
  font-family: var(--font-heading);
  font-size: 14.5px;
  font-weight: 700;
  margin-bottom: 4px;
}

.step-hint {
  font-size: 11px;
  color: var(--text-muted);
  margin-bottom: 10px;
}

.wizard-select {
  width: 100%;
  background: var(--bg-card);
  color: var(--text-primary);
  border: 1.5px solid var(--border-color);
  border-radius: var(--radius-sm);
  padding: 9px 12px;
  font-size: 12.5px;
  font-weight: 600;
  font-family: var(--font-main);
  outline: none;
  cursor: pointer;
  transition: var(--transition);
}

.wizard-select:focus, .wizard-select:hover {
  border-color: var(--spoter-pink);
}

.step-detail {
  font-size: 11px;
  color: var(--text-secondary);
  margin-top: 8px;
  line-height: 1.4;
}

.wizard-criteria-section {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 22px;
  margin-bottom: 24px;
}

.criteria-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 16px;
  flex-wrap: wrap;
  gap: 8px;
}

.criteria-header h3 {
  font-family: var(--font-heading);
  font-size: 15px;
  font-weight: 700;
  margin: 0;
}

.criteria-tag-active {
  background: rgba(16, 185, 129, 0.15);
  color: #10b981;
  border: 1px solid rgba(16, 185, 129, 0.35);
  font-size: 11px;
  font-weight: 700;
  padding: 3px 10px;
  border-radius: 12px;
}

.wizard-actions {
  display: flex;
  justify-content: center;
  margin-top: 10px;
}

.btn-proceed-analysis {
  font-size: 16px;
  padding: 14px 38px;
  border-radius: var(--radius-md);
  font-weight: 800;
  background: var(--spoter-pink);
  color: white;
  box-shadow: 0 6px 24px rgba(228, 45, 127, 0.4);
  transition: var(--transition);
  display: inline-flex;
  align-items: center;
  gap: 10px;
  cursor: pointer;
  border: none;
}

.btn-proceed-analysis:hover {
  background: var(--spoter-pink-hover);
  transform: translateY(-2px);
  box-shadow: 0 8px 30px rgba(228, 45, 127, 0.55);
}

/* Barra Ejecutiva Superior de Mando (Alta Relevancia al Procesar) */
.executive-top-bar {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-top: 3px solid var(--spoter-pink);
  border-radius: var(--radius-md);
  padding: 20px 24px;
  margin-bottom: 24px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-wrap: wrap;
  gap: 18px;
  box-shadow: 0 8px 30px rgba(0, 0, 0, 0.1);
  animation: slideDown 0.3s ease;
}

@keyframes slideDown {
  from { opacity: 0; transform: translateY(-10px); }
  to { opacity: 1; transform: translateY(0); }
}

.executive-context {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.context-badges {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.badge-files {
  background: var(--bg-secondary);
  color: var(--text-secondary);
  font-size: 12px;
  font-weight: 600;
  padding: 6px 14px;
  border-radius: 20px;
  border: 1px solid var(--border-color);
  display: inline-flex;
  align-items: center;
  gap: 6px;
}

.context-selectors {
  display: flex;
  align-items: center;
  gap: 16px;
  flex-wrap: wrap;
}

.selector-group {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 12px;
  font-weight: 600;
  color: var(--text-secondary);
}

.executive-actions {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.btn-outline-danger {
  background: transparent;
  color: var(--danger);
  border: 1px solid rgba(239, 68, 68, 0.4);
}

.btn-outline-danger:hover {
  background: rgba(239, 68, 68, 0.1);
  border-color: var(--danger);
}

.btn-danger {
  background: var(--danger);
  color: white;
}

.btn-danger:hover {
  filter: brightness(1.1);
}

/* Ficha Técnica de Calificación Automática Spoter (CÓMO se definieron) */
.qualification-panel {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-left: 4px solid var(--spoter-pink);
  border-radius: var(--radius-md);
  padding: 22px;
  margin-bottom: 28px;
  box-shadow: 0 4px 20px rgba(0,0,0,0.05);
}

.qualification-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 14px;
}

.qualification-header h3 {
  font-size: 15px;
  font-weight: 700;
  display: flex;
  align-items: center;
  gap: 8px;
  color: var(--text-primary);
}

.qualification-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: 16px;
}

.qualification-item {
  background: var(--bg-secondary);
  border-radius: var(--radius-sm);
  padding: 14px;
  font-size: 12px;
  border: 1px solid var(--border-color);
}

.qualification-item strong {
  display: block;
  font-size: 11px;
  text-transform: uppercase;
  color: var(--spoter-pink);
  margin-bottom: 4px;
}

.qualification-item p {
  color: var(--text-secondary);
  line-height: 1.5;
}

/* Guía Explicativa del Semáforo Spoter */
.kpi-legend-bar {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 12px 20px;
  margin-bottom: 18px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 12px;
  box-shadow: 0 2px 10px rgba(0,0,0,0.03);
}

.legend-title {
  font-size: 12px;
  font-weight: 700;
  color: var(--text-primary);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.legend-badges {
  display: flex;
  align-items: center;
  gap: 16px;
  flex-wrap: wrap;
}

.legend-item {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  color: var(--text-secondary);
}

.dot-green {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: #10b981;
  box-shadow: 0 0 8px rgba(16, 185, 129, 0.7);
  display: inline-block;
}

.dot-yellow {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: #f59e0b;
  box-shadow: 0 0 8px rgba(245, 158, 11, 0.7);
  display: inline-block;
}

.dot-red {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: #ef4444;
  box-shadow: 0 0 8px rgba(239, 68, 68, 0.7);
  display: inline-block;
}

/* Grid de KPIs */
.kpi-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 16px;
  margin-bottom: 30px;
}

.kpi-card {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 18px 20px;
  transition: var(--transition);
  cursor: pointer;
  position: relative;
  overflow: hidden;
  box-shadow: 0 4px 16px rgba(0,0,0,0.04);
}

.kpi-card:hover {
  transform: translateY(-3px);
  border-color: var(--spoter-pink);
  box-shadow: 0 10px 24px rgba(228, 45, 127, 0.15);
}

.kpi-card::after {
  content: "";
  position: absolute;
  top: 0;
  left: 0;
  width: 4px;
  height: 100%;
  background: var(--spoter-pink);
}

.kpi-card.alert {
  border-color: rgba(239, 68, 68, 0.45);
  background: linear-gradient(180deg, var(--bg-card), rgba(239, 68, 68, 0.04));
}
.kpi-card.alert::after { background: var(--danger); box-shadow: 0 0 8px var(--danger); }

.kpi-card.warning {
  border-color: rgba(245, 158, 11, 0.45);
  background: linear-gradient(180deg, var(--bg-card), rgba(245, 158, 11, 0.04));
}
.kpi-card.warning::after { background: var(--warning); box-shadow: 0 0 8px var(--warning); }

.kpi-card.success {
  border-color: rgba(16, 185, 129, 0.45);
  background: linear-gradient(180deg, var(--bg-card), rgba(16, 185, 129, 0.04));
}
.kpi-card.success::after { background: var(--success); box-shadow: 0 0 8px var(--success); }

.kpi-title {
  font-size: 12px;
  color: var(--text-secondary);
  font-weight: 600;
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 8px;
}

.kpi-status-tag {
  font-size: 10px;
  font-weight: 800;
  padding: 3px 8px;
  border-radius: 12px;
  letter-spacing: 0.03em;
  text-transform: uppercase;
}

.kpi-status-tag.status-success {
  background: rgba(16, 185, 129, 0.15);
  color: #10b981;
  border: 1px solid rgba(16, 185, 129, 0.35);
}

.kpi-status-tag.status-alert {
  background: rgba(239, 68, 68, 0.15);
  color: #ef4444;
  border: 1px solid rgba(239, 68, 68, 0.35);
}

.kpi-status-tag.status-warning {
  background: rgba(245, 158, 11, 0.15);
  color: #f59e0b;
  border: 1px solid rgba(245, 158, 11, 0.35);
}

.kpi-status-tag.status-neutral {
  background: rgba(148, 163, 184, 0.15);
  color: var(--text-secondary);
  border: 1px solid var(--border-color);
}

.kpi-value {
  font-family: var(--font-heading);
  font-size: 24px;
  font-weight: 800;
  color: var(--text-primary);
  letter-spacing: -0.02em;
}

.kpi-sub {
  font-size: 11px;
  color: var(--text-muted);
  margin-top: 6px;
  font-weight: 500;
  line-height: 1.3;
}

/* Top Picos Horarios en Vertical (1. 2. 3.) */
.kpi-peaks-vertical {
  display: flex;
  flex-direction: column;
  gap: 3px;
  margin-top: 6px;
  font-size: 11px;
}

.kpi-peak-row {
  display: flex;
  align-items: center;
  gap: 6px;
  line-height: 1.25;
}

.peak-badge-num {
  font-weight: 800;
  color: var(--spoter-pink);
  min-width: 14px;
  font-size: 11px;
}

.peak-time {
  font-weight: 600;
  color: var(--text-primary);
  font-size: 11px;
}

.peak-count {
  color: var(--text-muted);
  font-size: 10.5px;
}

.info-hint {
  font-size: 11px;
  opacity: 0.7;
}

/* Navegación por Tabs: Botones Ejecutivos Grandes y Visibles (Sin Slider) */
.tabs-nav {
  display: grid;
  grid-template-columns: repeat(5, 1fr);
  gap: 12px;
  margin-bottom: 28px;
  width: 100%;
}

@media (max-width: 1100px) {
  .tabs-nav {
    grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  }
}

.tab-btn {
  background: var(--bg-card);
  border: 1.5px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 14px 16px;
  display: flex;
  align-items: center;
  gap: 10px;
  cursor: pointer;
  text-align: left;
  transition: all 0.2s ease;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.04);
}

.tab-btn:hover {
  border-color: var(--spoter-pink);
  transform: translateY(-2px);
  box-shadow: 0 6px 18px rgba(0, 0, 0, 0.08);
}

.tab-num {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  font-weight: 800;
  color: var(--text-secondary);
  flex-shrink: 0;
  transition: all 0.2s ease;
}

.tab-label {
  font-family: var(--font-heading);
  font-size: 13px;
  font-weight: 700;
  color: var(--text-primary);
  line-height: 1.25;
}

.tab-btn.active {
  border-color: var(--spoter-pink);
  background: linear-gradient(135deg, rgba(228, 45, 127, 0.16), rgba(228, 45, 127, 0.03));
  box-shadow: 0 4px 20px rgba(228, 45, 127, 0.25);
}

.tab-btn.active .tab-num {
  background: var(--spoter-pink);
  color: white;
  border-color: var(--spoter-pink);
  box-shadow: 0 0 10px rgba(228, 45, 127, 0.6);
}

.tab-btn.active .tab-label {
  color: var(--spoter-pink);
}

.tab-pane {
  display: none;
  animation: fadeIn 0.3s ease;
}

.tab-pane.active {
  display: block;
}

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(6px); }
  to { opacity: 1; transform: translateY(0); }
}

/* Bloque Comparativo de Ping-Pong: Cliente vs Operador vs Ideal */
.pingpong-compare-block {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-top: 3px solid #06b6d4;
  border-radius: var(--radius-md);
  padding: 22px 24px;
  margin-bottom: 24px;
  box-shadow: 0 4px 16px rgba(0, 0, 0, 0.04);
}

.pingpong-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-wrap: wrap;
  gap: 10px;
  margin-bottom: 8px;
}

.pingpong-header h3 {
  font-family: var(--font-heading);
  font-size: 17px;
  font-weight: 700;
  margin: 0;
}

.pingpong-badge-excess {
  background: rgba(239, 68, 68, 0.15);
  color: var(--danger);
  font-size: 13px;
  font-weight: 800;
  padding: 6px 14px;
  border-radius: 20px;
  border: 1px solid rgba(239, 68, 68, 0.35);
}

.pingpong-cards-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 14px;
  margin-top: 14px;
}

.pingpong-card {
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  padding: 16px 18px;
  position: relative;
}

.pingpong-card.alert {
  border-color: rgba(239, 68, 68, 0.4);
  background: rgba(239, 68, 68, 0.05);
}

.pingpong-card-title {
  font-size: 12px;
  font-weight: 700;
  color: var(--text-secondary);
  margin-bottom: 6px;
}

.pingpong-card-val {
  font-family: var(--font-heading);
  font-size: 24px;
  font-weight: 800;
  color: var(--text-primary);
}

.pingpong-card-sub {
  font-size: 11px;
  color: var(--text-muted);
  margin-top: 6px;
  line-height: 1.4;
}

/* Grilla Comparativa de Tiempos de Espera Lado a Lado */
.wait-times-comparison-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 20px;
  margin-bottom: 24px;
}

@media (max-width: 860px) {
  .wait-times-comparison-grid {
    grid-template-columns: 1fr;
  }
}

.chart-header-group {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 4px;
}

.chart-header-group h4 {
  font-family: var(--font-heading);
  font-size: 14px;
  font-weight: 700;
  color: var(--text-primary);
  margin: 0;
}

.chart-sub-info {
  font-size: 12px;
  color: var(--text-muted);
  margin-bottom: 12px;
  line-height: 1.4;
}

/* Paneles y Cards */
.panel-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(420px, 1fr));
  gap: 20px;
  margin-bottom: 24px;
}

.card-panel {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 24px;
  box-shadow: 0 4px 16px rgba(0,0,0,0.04);
}

.card-panel h3 {
  font-family: var(--font-heading);
  font-size: 16px;
  font-weight: 700;
  margin-bottom: 16px;
  display: flex;
  align-items: center;
  justify-content: space-between;
}

/* Callouts Informativos */
.info-callout {
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  border-left: 4px solid var(--spoter-pink);
  border-radius: var(--radius-md);
  padding: 16px 20px;
  margin-bottom: 22px;
  font-size: 13px;
  line-height: 1.6;
}

.info-callout strong {
  color: var(--text-primary);
}

/* Scorecard ACTÚEN+ Interactivo y Atractivo */
.scorecard-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(360px, 1fr));
  gap: 20px;
}

.score-card {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 22px;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  transition: all 0.25s ease;
  cursor: pointer;
  position: relative;
  overflow: hidden;
  box-shadow: 0 4px 16px rgba(0, 0, 0, 0.04);
}

.score-card:hover {
  border-color: var(--spoter-pink);
  transform: translateY(-2px);
  box-shadow: 0 10px 28px rgba(228, 45, 127, 0.14);
}

.score-card.expanded {
  border-color: var(--spoter-pink);
  box-shadow: 0 12px 32px rgba(228, 45, 127, 0.18);
  background: linear-gradient(180deg, var(--bg-card), rgba(228, 45, 127, 0.02));
}

.score-header-top {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 12px;
  margin-bottom: 12px;
}

.pillar-identity {
  display: flex;
  align-items: center;
  gap: 12px;
}

.pillar-letter {
  width: 32px;
  height: 32px;
  border-radius: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 800;
  font-size: 15px;
  color: white;
  background: var(--spoter-pink);
  flex-shrink: 0;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.15);
}

.pillar-letter.óptimo { background: #10b981; box-shadow: 0 2px 8px rgba(16, 185, 129, 0.35); }
.pillar-letter.alerta { background: #f59e0b; box-shadow: 0 2px 8px rgba(245, 158, 11, 0.35); }
.pillar-letter.crítico { background: #ef4444; box-shadow: 0 2px 8px rgba(239, 68, 68, 0.35); }

.pillar-title-group .pillar-name {
  font-family: var(--font-heading);
  font-size: 15px;
  font-weight: 700;
  margin: 0;
  line-height: 1.2;
}

.pillar-title-group .pillar-sub {
  font-size: 11px;
  color: var(--text-muted);
  margin-top: 2px;
}

.status-badge {
  font-size: 11px;
  font-weight: 800;
  padding: 4px 10px;
  border-radius: 12px;
  text-transform: uppercase;
  letter-spacing: 0.02em;
  white-space: nowrap;
}

.status-badge.óptimo { background: rgba(16, 185, 129, 0.15); color: #10b981; border: 1px solid rgba(16, 185, 129, 0.35); }
.status-badge.alerta { background: rgba(245, 158, 11, 0.15); color: #f59e0b; border: 1px solid rgba(245, 158, 11, 0.35); }
.status-badge.crítico { background: rgba(239, 68, 68, 0.15); color: #ef4444; border: 1px solid rgba(239, 68, 68, 0.35); }

.score-chip-bar {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-bottom: 10px;
  flex-wrap: wrap;
}

.score-metric-chip {
  font-size: 11px;
  font-weight: 700;
  padding: 3px 9px;
  border-radius: 12px;
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  color: var(--text-secondary);
}

.score-body-clean {
  font-size: 13px;
  color: var(--text-secondary);
  line-height: 1.55;
  margin-bottom: 16px;
}

.score-body-clean .lead-sentence {
  font-weight: 600;
  color: var(--text-primary);
  display: block;
  margin-bottom: 4px;
}

.score-action-toggle {
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  padding: 9px 14px;
  font-size: 12px;
  font-weight: 700;
  color: var(--spoter-pink);
  display: flex;
  justify-content: space-between;
  align-items: center;
  transition: var(--transition);
  margin-top: auto;
  user-select: none;
}

.score-card:hover .score-action-toggle {
  background: var(--spoter-pink-light);
  border-color: var(--spoter-pink-border);
}

.score-solution-drawer {
  display: none;
  background: var(--bg-secondary);
  border-radius: var(--radius-sm);
  padding: 16px;
  margin-top: 14px;
  border-left: 3px solid var(--spoter-pink);
  font-size: 12.5px;
  line-height: 1.55;
  animation: fadeIn 0.25s ease-out;
}

.score-solution-drawer.open {
  display: block;
}

.sol-section-title {
  font-weight: 800;
  color: var(--spoter-pink);
  font-size: 12px;
  margin-bottom: 6px;
  display: flex;
  align-items: center;
  gap: 6px;
}

.sol-text {
  color: var(--text-primary);
  margin-bottom: 10px;
}

.sol-actions-row {
  display: flex;
  gap: 8px;
  margin-top: 10px;
  flex-wrap: wrap;
}

.btn-copy-solution {
  font-size: 11px;
  padding: 6px 12px;
  border-radius: 6px;
  border: 1px solid var(--spoter-pink);
  background: transparent;
  color: var(--spoter-pink);
  cursor: pointer;
  font-weight: 700;
  transition: var(--transition);
  display: inline-flex;
  align-items: center;
  gap: 5px;
}

.btn-copy-solution:hover {
  background: var(--spoter-pink);
  color: white;
}

/* Tablas */
.table-wrapper {
  overflow-x: auto;
}

.data-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}

.data-table th, .data-table td {
  padding: 11px 14px;
  text-align: left;
  border-bottom: 1px solid var(--border-color);
}

.data-table th {
  color: var(--text-secondary);
  font-weight: 700;
  font-size: 11px;
  text-transform: uppercase;
}

.badge-tag {
  display: inline-block;
  padding: 3px 8px;
  border-radius: 4px;
  font-size: 11px;
  font-weight: 700;
}

.badge-tag.green { background: var(--success-bg); color: var(--success); }
.badge-tag.yellow { background: var(--warning-bg); color: var(--warning); }
.badge-tag.orange { background: rgba(249, 115, 22, 0.15); color: #f97316; }
.badge-tag.red { background: var(--danger-bg); color: var(--danger); }

/* Plantillas Comparativas */
.template-card {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 24px;
  margin-bottom: 20px;
  transition: var(--transition);
}

.template-card.hidden-extra {
  display: none;
}

.template-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 16px;
  flex-wrap: wrap;
  gap: 10px;
}

.template-title h3 {
  font-family: var(--font-heading);
  font-size: 16px;
  font-weight: 700;
}

.shortcut-tag {
  background: var(--spoter-pink-light);
  color: var(--spoter-pink);
  font-family: monospace;
  padding: 3px 8px;
  border-radius: 4px;
  font-size: 12px;
  font-weight: 700;
  margin-left: 8px;
}

.comparison-grid {
  display: grid;
  grid-template-columns: 1fr 1.3fr;
  gap: 16px;
}

@media (max-width: 768px) {
  .comparison-grid { grid-template-columns: 1fr; }
}

.block-before, .block-after {
  padding: 16px;
  border-radius: var(--radius-sm);
  font-size: 13px;
}

.block-before {
  background: rgba(239, 68, 68, 0.05);
  border: 1px solid rgba(239, 68, 68, 0.2);
}

.block-before h4 {
  color: var(--danger);
  font-size: 13px;
  margin-bottom: 8px;
}

.block-after {
  background: rgba(16, 185, 129, 0.05);
  border: 1px solid rgba(16, 185, 129, 0.25);
}

.block-after h4 {
  color: var(--success);
  font-size: 13px;
  margin-bottom: 8px;
}

.message-box {
  background: var(--bg-secondary);
  border-radius: var(--radius-sm);
  padding: 14px;
  font-family: var(--font-main);
  white-space: pre-wrap;
  line-height: 1.6;
  margin: 10px 0;
  border: 1px solid var(--border-color);
}

.tipping-badge {
  background: var(--spoter-pink-light);
  color: var(--spoter-pink);
  font-size: 12px;
  font-weight: 700;
  padding: 6px 12px;
  border-radius: 6px;
  display: inline-block;
}

/* Simulador */
.simulator-box {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-lg);
  padding: 30px;
}

.slider-container {
  margin: 24px 0;
}

input[type="range"] {
  width: 100%;
  accent-color: var(--spoter-pink);
  height: 6px;
  border-radius: 3px;
  cursor: pointer;
}

/* Modal Explicativo */
.modal-backdrop {
  position: fixed;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  background: rgba(0, 0, 0, 0.65);
  backdrop-filter: blur(5px);
  display: none;
  align-items: center;
  justify-content: center;
  z-index: 1000;
  padding: 20px;
}

.modal-backdrop.open {
  display: flex;
}

.modal-dialog {
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-lg);
  max-width: 620px;
  width: 100%;
  padding: 28px;
  box-shadow: 0 16px 40px rgba(0, 0, 0, 0.4);
  animation: modalIn 0.25s ease;
  max-height: 90vh;
  overflow-y: auto;
}

@keyframes modalIn {
  from { opacity: 0; transform: scale(0.95); }
  to { opacity: 1; transform: scale(1); }
}

.modal-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  border-bottom: 1px solid var(--border-color);
  padding-bottom: 14px;
  margin-bottom: 18px;
}

.modal-header h3 {
  font-family: var(--font-heading);
  font-size: 18px;
  font-weight: 700;
  color: var(--text-primary);
}

.modal-close-btn {
  background: none;
  border: none;
  color: var(--text-muted);
  font-size: 24px;
  cursor: pointer;
  line-height: 1;
}

.modal-close-btn:hover {
  color: var(--spoter-pink);
}

.modal-section {
  margin-bottom: 16px;
}

.modal-section h4 {
  font-size: 11px;
  text-transform: uppercase;
  color: var(--spoter-pink);
  margin-bottom: 4px;
  font-weight: 700;
}

.modal-section p {
  font-size: 13px;
  color: var(--text-secondary);
  line-height: 1.5;
}

.modal-benchmark {
  background: var(--spoter-pink-light);
  border-left: 3px solid var(--spoter-pink);
  padding: 10px 14px;
  border-radius: var(--radius-sm);
  font-size: 12px;
  margin-top: 14px;
}

/* Toast */
.toast {
  position: fixed;
  bottom: 24px;
  right: 24px;
  background: var(--bg-secondary);
  color: var(--text-primary);
  border: 1px solid var(--spoter-pink);
  padding: 12px 20px;
  border-radius: var(--radius-md);
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.3);
  font-size: 13px;
  font-weight: 600;
  display: none;
  z-index: 9999;
  animation: slideIn 0.3s ease;
}

.toast.show {
  display: block;
}

@keyframes slideIn {
  from { transform: translateY(20px); opacity: 0; }
  to { transform: translateY(0); opacity: 1; }
}

/* ==========================================================================
   MÓDULO LTV ECONÓMICO, PRIORIZACIÓN IU/IC Y MOTOR LITE (V2.5)
   ========================================================================== */

.ltv-executive-section {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-top: 4px solid var(--spoter-pink);
  border-radius: var(--radius-lg);
  padding: 28px;
  margin-bottom: 32px;
  box-shadow: var(--shadow-md);
  position: relative;
  overflow: hidden;
}

.ltv-executive-section::before {
  content: '';
  position: absolute;
  top: 0;
  right: 0;
  width: 250px;
  height: 250px;
  background: radial-gradient(circle, var(--spoter-pink-light) 0%, transparent 70%);
  pointer-events: none;
}

.ltv-section-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  margin-bottom: 24px;
  flex-wrap: wrap;
  gap: 16px;
}

.ltv-section-title h3 {
  font-family: var(--font-heading);
  font-size: 20px;
  font-weight: 800;
  color: var(--text-primary);
  display: flex;
  align-items: center;
  gap: 10px;
}

.ltv-section-title p {
  font-size: 13px;
  color: var(--text-secondary);
  margin-top: 4px;
  max-width: 720px;
}

.ltv-badge-highlight {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: var(--spoter-pink-light);
  border: 1px solid var(--spoter-pink-border);
  color: var(--spoter-pink);
  padding: 6px 14px;
  border-radius: 20px;
  font-size: 12px;
  font-weight: 700;
}

/* Tarjetas KPI de LTV y FIFO */
.ltv-kpi-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: 18px;
  margin-bottom: 28px;
}

.ltv-kpi-card {
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 20px;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  transition: all 0.2s ease;
  position: relative;
}

.ltv-kpi-card:hover {
  transform: translateY(-2px);
  border-color: var(--spoter-pink-border);
  box-shadow: 0 6px 20px rgba(0, 0, 0, 0.06);
}

.ltv-kpi-card.danger-card {
  border-left: 4px solid var(--danger);
  background: linear-gradient(135deg, var(--bg-secondary) 0%, rgba(239, 68, 68, 0.05) 100%);
}

.ltv-kpi-card.warning-card {
  border-left: 4px solid var(--warning);
  background: linear-gradient(135deg, var(--bg-secondary) 0%, rgba(245, 158, 11, 0.05) 100%);
}

.ltv-kpi-card.success-card {
  border-left: 4px solid var(--success);
  background: linear-gradient(135deg, var(--bg-secondary) 0%, rgba(16, 185, 129, 0.05) 100%);
}

.ltv-card-top {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 12px;
}

.ltv-card-label {
  font-size: 12px;
  font-weight: 700;
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.ltv-card-badge {
  font-size: 11px;
  font-weight: 800;
  padding: 3px 8px;
  border-radius: 12px;
}

.badge-risk {
  background: rgba(239, 68, 68, 0.15);
  color: var(--danger);
}

.badge-fifo {
  background: rgba(245, 158, 11, 0.15);
  color: var(--warning);
}

.badge-recov {
  background: rgba(16, 185, 129, 0.15);
  color: var(--success);
}

.ltv-card-main-val {
  font-size: 26px;
  font-weight: 800;
  color: var(--text-primary);
  line-height: 1.1;
  margin-bottom: 6px;
}

.ltv-card-subtext {
  font-size: 12px;
  color: var(--text-muted);
  line-height: 1.35;
}

/* Simulador de LTV con Sliders */
.ltv-simulator-box {
  background: var(--bg-main);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 24px;
  margin-bottom: 28px;
}

.sim-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 20px;
  flex-wrap: wrap;
  gap: 12px;
}

.sim-header h4 {
  font-family: var(--font-heading);
  font-size: 16px;
  font-weight: 800;
  color: var(--text-primary);
  display: flex;
  align-items: center;
  gap: 8px;
}

.sim-grid-controls {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 20px;
  margin-bottom: 24px;
}

.sim-control-group {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  padding: 14px 16px;
}

.sim-label-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 8px;
}

.sim-label {
  font-size: 11px;
  font-weight: 700;
  color: var(--text-secondary);
  text-transform: uppercase;
}

.sim-val-display {
  font-size: 14px;
  font-weight: 800;
  color: var(--spoter-pink);
}

.sim-slider {
  width: 100%;
  height: 6px;
  border-radius: 3px;
  background: var(--border-color);
  outline: none;
  cursor: pointer;
  accent-color: var(--spoter-pink);
}

.sim-banner-results {
  background: linear-gradient(135deg, rgba(228, 45, 127, 0.12), rgba(228, 45, 127, 0.02));
  border: 1px solid var(--spoter-pink-border);
  border-radius: var(--radius-md);
  padding: 20px 24px;
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 20px;
  align-items: center;
}

.sim-result-col {
  text-align: center;
}

.sim-result-num {
  font-size: 24px;
  font-weight: 800;
  color: var(--text-primary);
  line-height: 1.1;
  margin-bottom: 4px;
}

.sim-result-num.highlight-pink {
  color: var(--spoter-pink);
}

.sim-result-num.highlight-green {
  color: var(--success);
}

.sim-result-desc {
  font-size: 11.5px;
  font-weight: 600;
  color: var(--text-secondary);
}

/* Gráfico Comparativo FIFO vs Spoter */
.fifo-compare-container {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 20px;
  margin-top: 24px;
}

@media (max-width: 860px) {
  .fifo-compare-container {
    grid-template-columns: 1fr;
  }
}

.fifo-card {
  background: var(--bg-main);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 20px;
}

.fifo-card-title {
  font-size: 14px;
  font-weight: 800;
  margin-bottom: 12px;
  display: flex;
  align-items: center;
  gap: 8px;
}

.fifo-bars-list {
  display: flex;
  flex-direction: column;
  gap: 12px;
  margin-top: 14px;
}

.fifo-bar-item {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.fifo-bar-labels {
  display: flex;
  justify-content: space-between;
  font-size: 12px;
  font-weight: 600;
}

.fifo-bar-track {
  height: 10px;
  background: var(--border-color);
  border-radius: 5px;
  overflow: hidden;
}

.fifo-bar-fill-red {
  height: 100%;
  background: var(--danger);
  border-radius: 5px;
  transition: width 0.4s ease;
}

.fifo-bar-fill-green {
  height: 100%;
  background: var(--success);
  border-radius: 5px;
  transition: width 0.4s ease;
}

/* --- V2.6 ENHANCEMENTS: LTV AUDIT, CURRENCY TOGGLE, COMPACT TABLE & WAIT BAR --- */

/* Interactive LTV KPI Cards */
.ltv-kpi-card {
  cursor: pointer;
  position: relative;
  transition: transform 0.2s ease, box-shadow 0.2s ease, border-color 0.2s ease;
  user-select: none;
}

.ltv-kpi-card:hover {
  transform: translateY(-3px);
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.35);
  border-color: rgba(228, 45, 127, 0.5) !important;
}

.ltv-card-click-hint {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  margin-top: 10px;
  font-size: 11px;
  font-weight: 700;
  color: var(--spoter-pink);
  opacity: 0.9;
  transition: opacity 0.2s ease;
}

.ltv-kpi-card:hover .ltv-card-click-hint {
  opacity: 1;
  text-decoration: underline;
}

/* Currency Toggle */
.currency-toggle-wrapper {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 16px;
  padding: 10px 14px;
  background: var(--bg-primary);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  flex-wrap: wrap;
}

.currency-toggle-label {
  font-size: 12.5px;
  font-weight: 700;
  color: var(--text-secondary);
}

.currency-btn-group {
  display: inline-flex;
  background: var(--bg-secondary);
  border-radius: 20px;
  padding: 3px;
  border: 1px solid var(--border-color);
}

.btn-curr {
  background: transparent;
  border: none;
  outline: none;
  padding: 5px 14px;
  font-size: 12px;
  font-weight: 700;
  color: var(--text-muted);
  border-radius: 16px;
  cursor: pointer;
  transition: all 0.2s ease;
}

.btn-curr:hover {
  color: var(--text-primary);
}

.btn-curr.active {
  background: var(--spoter-pink);
  color: #ffffff;
  box-shadow: 0 2px 8px rgba(228, 45, 127, 0.4);
}

.currency-fx-hint {
  font-size: 11.5px;
  color: var(--text-muted);
  margin-left: auto;
}

/* Wait Times Initial Response Summary Bar (3 OK vs 2 Risk) */
.wait-summary-bar {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
  margin-bottom: 14px;
}

@media (max-width: 640px) {
  .wait-summary-bar {
    grid-template-columns: 1fr;
  }
}

.wait-summary-segment {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 14px;
  border-radius: 8px;
}

.wait-summary-segment.ok-segment {
  background: rgba(16, 185, 129, 0.09);
  border: 1px solid rgba(16, 185, 129, 0.3);
}

.wait-summary-segment.risk-segment {
  background: rgba(239, 68, 68, 0.09);
  border: 1px solid rgba(239, 68, 68, 0.3);
}

.seg-icon {
  font-size: 20px;
  line-height: 1;
}

.seg-info {
  display: flex;
  flex-direction: column;
}

.seg-title {
  font-size: 11px;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.3px;
}

.ok-segment .seg-title { color: #10b981; }
.risk-segment .seg-title { color: #ef4444; }

.seg-val {
  font-size: 15px;
  font-weight: 800;
  color: var(--text-primary);
  margin: 1px 0;
}

.seg-sub {
  font-size: 11px;
  color: var(--text-muted);
}

/* Compact Ping-Pong Detail Table */
.table-compact {
  width: 100%;
  border-collapse: collapse;
  font-size: 11.5px;
}

.table-compact th,
.table-compact td {
  padding: 6px 8px !important;
  border-bottom: 1px solid var(--border-color);
  white-space: nowrap;
}

.table-compact th {
  font-size: 10.5px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.2px;
  color: var(--text-muted);
}

.table-compact td.cat-cell {
  white-space: normal;
  font-size: 12px;
  max-width: 150px;
  font-weight: 600;
}

.table-compact .badge-tag {
  padding: 2px 6px;
  font-size: 10.5px;
}

/* FIFO & Phase Explanation Callout Boxes */
.fifo-explanation-box {
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 14px;
  margin-top: 14px;
}

.fifo-explanation-box h5 {
  font-size: 12.5px;
  font-weight: 800;
  color: var(--text-primary);
  margin-bottom: 8px;
  display: flex;
  align-items: center;
  gap: 6px;
}

.fifo-explanation-box p {
  font-size: 12px;
  color: var(--text-secondary);
  line-height: 1.45;
  margin: 0 0 8px 0;
}

.fifo-explanation-box ol, .fifo-explanation-box ul {
  font-size: 11.5px;
  color: var(--text-secondary);
  line-height: 1.45;
  padding-left: 18px;
  margin: 0;
}

.fifo-explanation-box li {
  margin-bottom: 4px;
}

.fifo-explanation-box strong {
  color: var(--text-primary);
}

/* ==========================================================================
   ESTILOS DISCRETOS PARA DESCARGAS Y EXPORTACIONES
   ========================================================================== */
.btn-sm {
  padding: 6px 13px;
  font-size: 12px;
  border-radius: var(--radius-sm, 6px);
  gap: 6px;
}

.btn-ghost {
  background: rgba(255, 255, 255, 0.04);
  color: var(--text-secondary);
  border: 1px solid var(--border-color);
  box-shadow: none;
}

.btn-ghost:hover {
  background: rgba(255, 255, 255, 0.09);
  border-color: rgba(255, 255, 255, 0.25);
  color: var(--text-primary);
  transform: none;
}

.btn-ghost-danger {
  color: #f87171;
  border-color: rgba(239, 68, 68, 0.25);
}

.btn-ghost-danger:hover {
  background: rgba(239, 68, 68, 0.12);
  border-color: rgba(239, 68, 68, 0.45);
  color: #fca5a5;
}

/* Dropdown discreto en la barra ejecutiva */
.discreet-dropdown {
  position: relative;
  display: inline-block;
}

.dropdown-caret {
  font-size: 10px;
  margin-left: 2px;
  opacity: 0.7;
  transition: transform 0.2s ease;
}

.discreet-dropdown.open .dropdown-caret {
  transform: rotate(180deg);
}

.discreet-dropdown-menu {
  position: absolute;
  top: calc(100% + 6px);
  right: 0;
  background: #141721;
  border: 1px solid rgba(255, 255, 255, 0.16);
  border-radius: var(--radius-md, 8px);
  box-shadow: 0 12px 30px rgba(0, 0, 0, 0.55), 0 4px 10px rgba(0, 0, 0, 0.35);
  min-width: 210px;
  padding: 6px;
  display: none;
  flex-direction: column;
  gap: 3px;
  z-index: 1050;
  backdrop-filter: blur(14px);
  animation: fadeIn 0.18s cubic-bezier(0.16, 1, 0.3, 1);
}

.discreet-dropdown.open .discreet-dropdown-menu {
  display: flex;
}

.discreet-dropdown-item {
  width: 100%;
  text-align: left;
  background: transparent;
  border: none;
  color: var(--text-secondary, #cbd5e1);
  padding: 8px 12px;
  font-size: 12px;
  font-weight: 500;
  border-radius: 6px;
  cursor: pointer;
  transition: all 0.15s ease;
  display: flex;
  align-items: center;
  gap: 8px;
}

.discreet-dropdown-item:hover {
  background: rgba(228, 45, 127, 0.12);
  color: #fff;
}

/* Panel discreto de exportación inferior */
.discreet-export-panel {
  margin-top: 26px;
  padding: 12px 18px;
  border-radius: var(--radius-md, 8px);
  border: 1px dashed rgba(255, 255, 255, 0.12);
  background: rgba(255, 255, 255, 0.015);
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 12px;
}

.discreet-export-label {
  font-size: 12px;
  color: var(--text-muted);
  display: flex;
  align-items: center;
  gap: 8px;
}

.discreet-export-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

/* ==========================================================================
   AUDITORÍA DE BRECHAS DE AUTOMATIZACIÓN & DISPARADORES DE HANDOFF
   ========================================================================== */
.gap-audit-panel {
  border-top: 3px solid #06b6d4 !important;
  background: var(--bg-card);
  position: relative;
}

.gap-audit-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
  margin-bottom: 20px;
}

.gap-metrics-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(210px, 1fr));
  gap: 14px;
  margin-bottom: 20px;
}

.gap-metric-card {
  background: rgba(255, 255, 255, 0.02);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md, 8px);
  padding: 16px 20px;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.gap-metric-card.alert {
  border-color: rgba(239, 68, 68, 0.35);
  background: rgba(239, 68, 68, 0.04);
}

.gap-metric-card.alert .gap-metric-val {
  color: #ef4444;
}

.gap-metric-card.success {
  border-color: rgba(16, 185, 129, 0.35);
  background: rgba(16, 185, 129, 0.04);
}

.gap-metric-card.success .gap-metric-val {
  color: #10b981;
}

.gap-metric-title {
  font-size: 11.5px;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  font-weight: 700;
  color: var(--text-muted);
}

.gap-metric-val {
  font-size: 26px;
  font-weight: 800;
  font-family: var(--font-heading);
  color: var(--text-primary);
  line-height: 1.15;
}

.gap-metric-sub {
  font-size: 11.5px;
  color: var(--text-secondary);
}

/* Barra comparativa de distribución causal */
.gap-bar-container {
  background: rgba(255, 255, 255, 0.015);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md, 8px);
  padding: 14px 18px;
}

.gap-bar-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  font-size: 12.5px;
  color: var(--text-secondary);
  font-weight: 600;
}

.gap-bar-track {
  height: 12px;
  border-radius: 6px;
  background: rgba(255, 255, 255, 0.06);
  display: flex;
  overflow: hidden;
  margin: 10px 0 8px 0;
}

.gap-bar-fill.avoidable {
  background: linear-gradient(90deg, #ef4444, #f59e0b);
  transition: width 0.6s cubic-bezier(0.16, 1, 0.3, 1);
}

.gap-bar-fill.consultative {
  background: #10b981;
  transition: width 0.6s cubic-bezier(0.16, 1, 0.3, 1);
}

.gap-bar-legend {
  display: flex;
  gap: 20px;
  font-size: 11.5px;
  color: var(--text-muted);
  flex-wrap: wrap;
}

/* Tarjetas de ranking de disparadores de handoff */
.gap-triggers-list {
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.gap-trigger-item {
  background: rgba(255, 255, 255, 0.02);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md, 8px);
  padding: 18px 20px;
  transition: border-color 0.2s ease, background 0.2s ease;
}

.gap-trigger-item:hover {
  border-color: rgba(6, 182, 212, 0.45);
  background: rgba(255, 255, 255, 0.035);
}

.gap-trigger-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 10px;
  margin-bottom: 10px;
}

.gap-trigger-identity {
  display: flex;
  align-items: center;
  gap: 10px;
}

.gap-trigger-icon {
  font-size: 20px;
  line-height: 1;
}

.gap-trigger-title {
  font-size: 14.5px;
  font-weight: 700;
  color: var(--text-primary);
  margin: 0;
}

.gap-trigger-badges {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.gap-chip {
  font-size: 11px;
  font-weight: 700;
  padding: 3px 9px;
  border-radius: 6px;
  letter-spacing: 0.02em;
}

.gap-chip.avoidable {
  background: rgba(239, 68, 68, 0.14);
  color: #fca5a5;
  border: 1px solid rgba(239, 68, 68, 0.3);
}

.gap-chip.consultative {
  background: rgba(16, 185, 129, 0.14);
  color: #6ee7b7;
  border: 1px solid rgba(16, 185, 129, 0.3);
}

.gap-chip.hours {
  background: rgba(245, 158, 11, 0.14);
  color: #fcd34d;
  border: 1px solid rgba(245, 158, 11, 0.3);
}

.gap-trigger-quotes {
  background: rgba(0, 0, 0, 0.2);
  border-left: 3px solid rgba(255, 255, 255, 0.15);
  border-radius: 0 6px 6px 0;
  padding: 10px 14px;
  margin: 10px 0;
}

.gap-quotes-label {
  font-size: 11px;
  text-transform: uppercase;
  font-weight: 700;
  color: var(--text-muted);
  margin-bottom: 6px;
}

.gap-quote-pill {
  font-size: 12px;
  font-style: italic;
  color: var(--text-secondary);
  line-height: 1.4;
  margin-bottom: 4px;
}

.gap-quote-pill:last-child {
  margin-bottom: 0;
}

.gap-trigger-solution {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  flex-wrap: wrap;
  margin-top: 12px;
  padding-top: 12px;
  border-top: 1px dashed rgba(255, 255, 255, 0.08);
}

.gap-solution-text {
  font-size: 12.5px;
  color: var(--text-secondary);
  line-height: 1.4;
  flex: 1;
}

.gap-solution-text strong {
  color: var(--text-primary);
}

.btn-jump-template {
  font-size: 11.5px;
  font-weight: 700;
  padding: 6px 14px;
  border-radius: 6px;
  background: rgba(6, 182, 212, 0.12);
  color: #38bdf8;
  border: 1px solid rgba(6, 182, 212, 0.3);
  cursor: pointer;
  transition: all 0.18s ease;
  white-space: nowrap;
}

.btn-jump-template:hover {
  background: rgba(6, 182, 212, 0.22);
  border-color: #38bdf8;
  color: #fff;
  transform: translateY(-1px);
}

/* WhatsApp Message Split / SaltoMensaje */
.split-bubble-container {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin: 10px 0;
}

.bubble-sub-msg {
  background: var(--bg-secondary);
  border-radius: var(--radius-sm);
  padding: 12px 14px;
  font-family: var(--font-main);
  line-height: 1.6;
  border: 1px solid var(--border-color);
  position: relative;
  box-shadow: 0 1px 3px rgba(0,0,0,0.04);
}

.bubble-tag {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--spoter-pink);
  background: var(--spoter-pink-light);
  padding: 2px 8px;
  border-radius: 4px;
  margin-bottom: 8px;
}

.bubble-text {
  white-space: pre-wrap;
  font-size: 13.5px;
}

.split-message-divider {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  margin: 4px 0;
  padding: 6px 12px;
  background: rgba(100, 116, 139, 0.08);
  border: 1px dashed var(--border-color);
  border-radius: 6px;
  font-size: 11px;
  color: var(--text-muted);
  user-select: none;
}

.split-message-divider .split-icon {
  font-size: 13px;
}

.split-message-divider .split-code {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: 4px;
  padding: 1px 6px;
  font-weight: 600;
  color: var(--spoter-pink);
}


/* --- ESTILOS DE PATRÓN DE RESPUESTA DE OPERADOR EN BRECHAS --- */
.gap-operator-quotes {
  margin-top: 10px !important;
  border-left: 3px solid #6366f1 !important;
  background: rgba(99, 102, 241, 0.05) !important;
  border-radius: 0 8px 8px 0;
  padding: 10px 14px !important;
}

.gap-quotes-label.operator-label {
  color: #818cf8 !important;
  font-weight: 600 !important;
  margin-bottom: 6px;
  display: flex;
  align-items: center;
  gap: 6px;
}

.gap-quote-pill.operator-pill {
  background: rgba(99, 102, 241, 0.1) !important;
  color: #e0e7ff !important;
  border: 1px solid rgba(99, 102, 241, 0.25) !important;
  font-style: italic;
}

/* ==========================================================================
   MODO DE MOTOR — avisos de métricas no disponibles sin el motor Spoter
   ========================================================================== */

.engine-mode-banner {
  display: flex;
  gap: 14px;
  align-items: flex-start;
  padding: 14px 18px;
  margin-bottom: 20px;
  background: var(--warning-bg);
  border: 1px solid var(--warning);
  border-left-width: 4px;
  border-radius: 10px;
  font-size: 13.5px;
  line-height: 1.55;
  color: var(--text-primary);
}

.engine-mode-icon { font-size: 20px; line-height: 1.2; }

.engine-mode-cta {
  display: inline-block;
  margin-top: 4px;
  color: var(--text-secondary);
  font-size: 12.5px;
}

.engine-mode-banner code,
.engine-notice code {
  padding: 2px 7px;
  border-radius: 5px;
  background: rgba(127, 127, 127, 0.18);
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: 12px;
}

.engine-notice {
  display: flex;
  gap: 14px;
  align-items: flex-start;
  padding: 22px 20px;
  background: var(--bg-card);
  border: 1px dashed var(--border-color);
  border-radius: 12px;
  text-align: left;
}

.engine-notice-icon { font-size: 22px; opacity: 0.75; }

.engine-notice-body h4 {
  margin: 0 0 6px;
  font-size: 14.5px;
  color: var(--text-primary);
}

.engine-notice-body p {
  margin: 0 0 6px;
  font-size: 13px;
  line-height: 1.55;
  color: var(--text-secondary);
}

.engine-notice-cta { font-size: 12.5px; }

.kpi-status-tag.status-neutral {
  background: rgba(127, 127, 127, 0.15);
  color: var(--text-secondary);
}

/* Análisis completo en el navegador: el aviso pasa a ser un argumento a favor */
.engine-mode-banner.banner-privacidad {
  background: var(--success-bg, rgba(16, 185, 129, 0.12));
  border-color: var(--success, #10b981);
}

/* ==========================================================================
   COMPOSICIÓN DEL IMPACTO ECONÓMICO Y DEMANDA PRESENCIAL
   ========================================================================== */

.comp-seccion {
  padding: 22px 24px;
  margin-bottom: 22px;
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: 14px;
}

.comp-titulo-fila {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 8px;
}

.comp-titulo-fila h3 { margin: 0; font-size: 16px; color: var(--text-primary); }

.comp-tipo {
  padding: 5px 12px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 700;
  white-space: nowrap;
}
.comp-tipo.tipo-cautivo      { background: rgba(99, 102, 241, 0.15); color: #818cf8; }
.comp-tipo.tipo-transaccional { background: rgba(245, 158, 11, 0.15); color: #f59e0b; }

.comp-intro {
  margin: 0 0 18px;
  font-size: 13px;
  line-height: 1.6;
  color: var(--text-secondary);
}

.comp-grilla {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));
  gap: 18px;
}

.comp-bloque {
  padding: 18px;
  border: 1px solid var(--border-color);
  border-left-width: 4px;
  border-radius: 11px;
}
.comp-bloque.bloque-ingreso { border-left-color: #f59e0b; }
.comp-bloque.bloque-costo   { border-left-color: #3b82f6; }

.comp-bloque-cab {
  display: flex;
  gap: 10px;
  align-items: baseline;
  justify-content: space-between;
  flex-wrap: wrap;
}
.comp-bloque-cab h4 { margin: 0; font-size: 14.5px; color: var(--text-primary); }

.comp-chip {
  padding: 3px 10px;
  border-radius: 999px;
  background: rgba(127, 127, 127, 0.15);
  color: var(--text-secondary);
  font-size: 11.5px;
  font-weight: 600;
  white-space: nowrap;
}

.comp-naturaleza {
  margin: 6px 0 16px;
  font-size: 12px;
  font-style: italic;
  color: var(--text-secondary);
}

.comp-fila { margin-bottom: 16px; }
.comp-fila.comp-cero { opacity: 0.5; }

.comp-encabezado {
  display: flex;
  gap: 10px;
  align-items: baseline;
  justify-content: space-between;
}
.comp-concepto { font-size: 13px; color: var(--text-primary); }
.comp-monto { font-size: 14px; font-weight: 700; color: var(--text-primary); white-space: nowrap; }

.comp-barra {
  height: 7px;
  margin: 7px 0;
  background: rgba(127, 127, 127, 0.16);
  border-radius: 4px;
  overflow: hidden;
}
.comp-barra span {
  display: block;
  height: 100%;
  border-radius: 4px;
  background: currentColor;
  opacity: 0.75;
}
.bloque-ingreso .comp-barra span { background: #f59e0b; }
.bloque-costo   .comp-barra span { background: #3b82f6; }
.pres-fila      .comp-barra span { background: #10b981; }

.comp-formula code {
  display: inline-block;
  padding: 3px 8px;
  border-radius: 5px;
  background: rgba(127, 127, 127, 0.13);
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: 11.5px;
  color: var(--text-secondary);
}

.comp-detalle {
  margin-top: 5px;
  font-size: 12px;
  line-height: 1.5;
  color: var(--text-secondary);
}

.comp-total {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  padding-top: 12px;
  margin-top: 4px;
  border-top: 1px solid var(--border-color);
  font-size: 14px;
}
.comp-total strong { font-size: 17px; color: var(--text-primary); }
.comp-total em { font-size: 12px; font-weight: 500; font-style: normal; color: var(--text-secondary); }

.comp-supuesto,
.comp-nota {
  margin: 14px 0 0;
  font-size: 12px;
  line-height: 1.6;
  color: var(--text-secondary);
}
.comp-nota {
  padding-top: 14px;
  border-top: 1px dashed var(--border-color);
}

.pres-fila { margin-bottom: 16px; }
.pres-cab {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  font-size: 13px;
  color: var(--text-primary);
}
.pres-cab em { font-size: 12px; font-weight: 500; font-style: normal; color: var(--text-secondary); }

.pres-citas { display: flex; flex-direction: column; gap: 5px; margin-top: 7px; }
.pres-citas span {
  padding: 6px 11px;
  border-left: 3px solid rgba(16, 185, 129, 0.5);
  background: rgba(127, 127, 127, 0.07);
  border-radius: 0 6px 6px 0;
  font-size: 12px;
  line-height: 1.5;
  color: var(--text-secondary);
}